Your Questions Answered - Explore Our FAQs

Find answers to commonly asked questions about The Maola at Riverside. Learn about our event packages, booking policies, and on-site amenities. Discover how our dedicated event staff ensures a seamless experience from setup to cleanup, and explore the unique features that make our venue a one-of-a-kind destination.

Booking and Reservation

Question: Is there a deposit required to secure a booking?

Answer: Yes, we require a $2,000 initial deposit to secure your reservation for full-day packages. For Photoshoot Packages, the entire payment is due at the time of booking. For Half-Day and Short & Sweet Packages, a $500 initial deposit is required to reserve your date. Details on payment methods and schedules are included in our contract.

Question: Can I tour the venue before making a reservation?

Answer: Absolutely! We encourage clients to schedule a tour to explore our spaces and discuss your vision for the event.

Question: How far in advance should I book the venue for my event?

Answer: We recommend booking as early as possible to secure your desired date(s). Reservations are made on a first-come, first-served basis. Your event date(s) will be confirmed upon receipt of the signed contract and Initial Deposit payment. Our availability calendar is updated accordingly to reflect confirmed bookings.

Capacity and Logistics

Question: How many guests can your venue accommodate?

Answer: Our spaces offer ample room to comfortably accommodate 300+ guests, providing an elegant and spacious setting for your event. Additionally, we have the capacity for outdoor concerts and markets accommodating 1000+ attendees. For more details on our available tables and chairs, please visit our Inventory page.

Question: Is there on-site parking available for guests?

Answer: Yes, we offer ample on-site parking with over 300 spots available for the convenience of you and your guests.

Question: What time can we and our vendors access the venue for setup on the event day?

Answer: We prioritize your convenience and are flexible to accommodate both you and your vendors. Please let us know your preferred setup time for the event day, and we will work together to make it happen seamlessly.

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Vendor Options

Question: Do you have a list of recommended or preferred vendors?

Answer: We believe in providing our clients with the flexibility to choose vendors that align with their preferences. While we don't have recommended or preferred vendors, you can visit our Vendor Partners page, there, you'll find a comprehensive list of vendors who have worked with us to date, allowing you to explore and potentially choose the perfect fit for your event.

Question: Can I bring in my own vendors, and are there any restrictions?

Answer: Yes, you are welcome to bring in your own vendors, including catering, entertainment, photography, and other services. We believe in giving you the freedom to curate your dream team for your event. If your chosen vendors haven't worked with us before, we are happy to add them to our Vendor Partners page and encourage them to reach out for coordination and familiarization with our venue.

Decorations and Setup

Question: Are there decorative elements available for ceremonies?

Answer: We offer a variety of inventory options, including furniture decor, vases, various arbors, tables, and chairs. Explore images of our decor on our Inventory page.

Question: Are there fees associated with using items from your inventory, or are they included in the package?

Answer: Everything in our inventory is included in our Packages, ensuring a seamless and stress-free experience for our clients. If you have specific items in mind for your event, we're happy to accommodate your preferences.

Question: Can I bring in my own decorations, or are there restrictions?

Answer: Absolutely! You are welcome to bring in your own decorations. We will provide guidelines in our contract to ensure a seamless setup and compliance with our policies.

Question: Who is responsible for creating and providing the event layout?

Answer: The client or their designated representative is responsible for creating and providing the event layout.

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Policies and Regulations

Question: Are there any noise restrictions or time limitations for events?

Answer: We have policies in place to ensure a harmonious environment, including adherence to the 10:00 PM noise ordinance to be courteous to our residential neighbors.

Question: What is the booking policy?

Answer: To book our venue, please provide us with the date(s) you are requesting, and we will provide you with a contract. Once the contract is signed and we have received the initial deposit, your event will be confirmed in our event availability calendar.

Question: What is the cancellation policy?

Answer: Our cancellation policy will be outlined in the contract. Please review the contract carefully and feel free to ask any questions before finalizing your reservation.

Technology and Audio-Visual Equipment

Question: Can we bring our own audio-visual equipment, or is it provided by the venue?

Answer: We offer two sound systems in the Creamery Collective space, both of which are Bluetooth accessible. Additionally, we have a 16 X 16 or 8 X 16 stage available for use. While our sound systems are most suitable for light cocktail hour or getting ready music, for larger events, we recommend consulting with your Entertainment Provider to ensure appropriate speakers are scaled for your specific needs. We encourage open communication regarding AV requirements during the planning stages to ensure seamless coordination between all parties involved.

Question: Is there Wi-Fi available for guests?

Answer: Yes, we provide complimentary Wi-Fi for you and your guests.

Special Arrangements and Considerations

Question: Can we incorporate our pet into the ceremony?

Question: Are there options for accommodating guests with disabilities or special needs?

Answer: We understand that pets are cherished members of the family. Please let us know if you'd like to include your pet in your ceremony, and we'll work with you to ensure a smooth and comfortable experience.

Answer: Absolutely! At The Maola at Riverside, accessibility is a top priority. Our venue features accessible entryways to all access points, including our event spaces and bathrooms. Additionally, we offer more private areas equipped with TVs for entertainment, ensuring all guests feel comfortable and catered to during their time with us. If you require any specific accommodations or have special requests, please let us know, and we'll do our utmost to accommodate your needs and enhance your event experience.

Packages

Question: What is included in the packages?

Answer: Our packages include access to all our spaces, inventory, setup of tables, chairs, and furniture decor, and a team of event staff on-site to handle any needs and ensure a smooth day. We also take care of cleanup and breakdown after the event. You are only responsible for cleaning your personal items and decor you bring. The Photoshoot Package does not include inventory setup as it is intended for pictures only.

Question: Do you offer payment plans for your packages?

Answer: Yes, we provide flexible monthly payment plans or installments that are best for you after the initial deposit is paid, making it easier to budget for your event without financial stress. The balance must be paid in full prior to the event date.

Question: Why can some packages only be booked up to one month in advance?

Answer: Our Photoshoot, Half Day, and Short & Sweet Packages are designed for shorter, more spontaneous events. By limiting the booking window to one month, we can prioritize availability for full-day events, which require more extensive planning and resources. This approach helps us maintain flexibility and ensure the best possible service for all types of events.

Amenities

Question: What on-site amenities are available?

Answer: We offer a variety of amenities including access to our dock, fire pits, uplighting, outdoor seating areas, a 6-person golf cart for easy transportation, two solo stoves, three space heaters, and a 10x10 walk-in cooler for storing drinks ,food, or flowers.

Question: Are there any entertainment options available?

Answer: Yes, our comfortable suites are well-equipped with entertainment options such as TV, cornhole, poker table, slot machine, golf-putting green, and darts.

Ask Us Anything

If you don't find the answers you're seeking, don't hesitate to reach out.

Our team is ready to assist you on your journey.